Shipping Policy

Shipping Policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days from the order date. Shipments arrive 10-20 business days after the ship date, depending on carrier availability and location. We apologize that shipping may be delayed if the shipment needs to clear customs or inspection, or if there is a transportation delay caused by the carrier's service.

How do I track my order?

A tracking number will be provided to you in your shipping confirmation email. You can use this number to track your order on www.17track.net.

What are your shipping rates?

We have a flat shipping rate of $5.99 USD to all destinations worldwide.

What countries do you ship to?

We currently ship worldwide. But if your country is not served by our logistics, we will inform you immediately and make the necessary changes to your order. To learn more about our destination lists, contact us at support@basiccgoods.com.

How can I change my shipping address?

Address changes are only allowed no later than 11:00 PM (PDT, -7 GMT) on the same day the order is placed. You can contact us via support@trendheavenly.com to request such a change.

Can I have my order shipped to an address other than the billing address on my card?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.